Updated: The Palm App Catalog is now fully operational. If you experience any difficulties downloading or reinstalling apps, try the suggestions on the Palm support forums posted here.
If you’ve experienced any issues downloading or updating apps from the Palm App Catalog recently, rest assured that Palm is actively working to remedy the situation. If you’ve purchased an app, the transaction has been properly recorded and as soon as this issue is resolved, you’ll be able to access all apps you’ve purchased (or, in the case of free apps, requested to download).
We believe the situation will be resolved soon, although some apps may begin working properly again sooner than others. For additional status updates, follow @palm on Twitter or check back on the Palm blog.
Joe Hayashi, Palm Product Management
I'm curious as to why you can't put a message in the app catalog - where people are actually having the problem. I just used a lot of time trying to find out what was wrong with the application download process only to find much later that it's the catalog that's not working.
This is neither helpful nor useful.
Posted by: Lorre | May 15, 2010 at 01:48 PM
thanks. An occaisional word from Palm keeps the users frpm panicing...
Posted by: cantaffordit | May 15, 2010 at 01:50 PM
Is this also why the Developer Center is down?
Posted by: Connor LaCombe | May 15, 2010 at 01:51 PM
How in good conscious could Palm accept payments for apps that can't be downloaded?
Posted by: Courtney | May 15, 2010 at 01:56 PM
Your update does not mention the issue of rebooting and getting the message about you no longer being signed into your Palm profile, then no matter what you do, you end up loosing all your apps (I chose the Just reboot option and it went through a full setup). Not that this is a huge deal or anything. It was just a little annoying to spend 20 minutes waiting for my phone to work again while looking for a place to eat.
Posted by: Shawn | May 15, 2010 at 02:50 PM
This is not a good look I just bought my Pixi 2 hours ago and it is not working. Please don't make me take it back :(
Posted by: Bethany | May 15, 2010 at 03:11 PM
My apps are getting tons of negative reviews for failed installs. Please post a message in the catalog, so people know it's not the individual apps fault, but the catalog overall.
Posted by: Austin | May 15, 2010 at 03:23 PM
Thanks! I know you guys will fix it. I've never seen the catalog go down or have an error, ever, so I appreciate that you guys are working overtime to address what's caused the hiccup.
Posted by: Joshua | May 15, 2010 at 03:39 PM
This is just great. My app is getting ratings of 0 stars because the download fails. Can these be removed?
Posted by: Tony | May 15, 2010 at 04:41 PM
My phone just appeared to reset itself, and now the App Catalog seems to be working again. Thanks Palm!
Posted by: Philip | May 15, 2010 at 04:44 PM
thanks 4 the mssg. How about making a mssg warn re the prob. When the app cat is opened. Re: a post re taking money ( by palm) in good faith. Most of what one can purchase is very inexpensive AND if you don't trust Palm you can't trust NE1. Palm will fix the hiccup & proceed just as every other company would/will when a glitch happens to a known good working system. Relax, enjoy, deep breaths ...
Posted by: waynebeer | May 15, 2010 at 04:49 PM
Joshua, you are absolutely right! I've had my Pre since they first came out and this is the FIRST and ONLY time there has been a problem like this. I know they will fix it soon!
Posted by: Sweetthang1864 | May 15, 2010 at 05:00 PM
I was looking at the code to try and find out why it was failing (specifically), and saw it was failing to verify the package. I was continuing to work on it, and then two packages were able to install. I didn't modify any code beyond a very simple Mojo.Log.error((...)), so I guess the engineers at Palm figured it out.
Posted by: Arthur Thornton | May 15, 2010 at 05:17 PM
@Courtney - I am assuming the payment process happens first and then you download the app
@Bethany - Give your device a couple of days, don't let one thing get you down.
@Lorre - I agree they should be able to put up a message in the app catalog letting people know of the issue.
Posted by: Terry | May 15, 2010 at 05:29 PM
Wow, this was insanely frustrating for me this morning. I'm glad it was a problem with palm's servers rather than a problem with my phone itself. Still, it was really frustrating trying to figure out what on earth was going on.
Posted by: Michael Rosenhart | May 15, 2010 at 06:27 PM
I'd still like to understand what exactly it was that caused this error. Were you guys at Palm doing some kind of behind the scenes tweaking? Or were you quietly preparing phones for an update?
Explain more?
Posted by: Esamek | May 15, 2010 at 07:46 PM
Nice that there is an update on the app catalog, but WHEN oh WHEN is the app catalog going to work for my Palm Pre activated on a Dutch network in the unofficial country The Netherlands? We've been waiting forever to get to paid apps with our unlocked Palm Pre's bought in Germany!
Posted by: Mark van der Hijden | May 16, 2010 at 12:45 AM
To give you some perspective the users in unofficial countries havent been able to access the catalog since 5½ months back when it used to work perfect until palm decided to block them. If they got the patience to wait maybe we can wait a day or so for this to be fixed?
Posted by: Andrew | May 16, 2010 at 05:54 AM
When is Palm going to provide voice activated dialing for the Palm Pre Plus?
I would think with a phone geared toward business applications this would be a standard feature. With so many states passing laws requiring hands-free only cell phone use it is going to be a necessity!
Randy
Posted by: Randy | May 16, 2010 at 07:00 AM
I cannot even find the app catalog on mine. Do some not come with it?
Posted by: CopenhagenBird | May 16, 2010 at 09:35 AM
Well,what i did was..call Palm,& they reset my phone manually ,re-enter all my info into my palm's profile,& re-sync everything again.After everything sync,i was able to download/install any apps.
Posted by: Sandie | May 16, 2010 at 12:31 PM
@CopenhagenBird -- Open your launcher. You have 3 pages. Put your finger on the right and swipe towards the left. Do it again and you will see the Catalog.
I had the same problem when I first got mine.
Posted by: Arthur Thornton | May 16, 2010 at 03:21 PM
I just bought a new phone not knowing this was an issue with palm!! I am done with this. I will not be buying palm again. Put a message in the catalog you just cost me 300.00! Thanks
Posted by: Ray | May 18, 2010 at 07:25 AM
I thought there was something wrong with my new palm pre plus, because some of the apps I downloaded wouldn't fully launch. Thanks for bringing my mind back at ease.
Posted by: Corster | May 22, 2010 at 05:01 AM
What about Docs to Go & DataViz? Can load, however cannot change or modify a doc from the phone - this is not user friendly. Have to change the doc on my pc and e-mail to myself and resave to my phone. Purchased in January, now end of May and nothing is resolved. Why??? Th
Posted by: Paul Gornall | May 26, 2010 at 11:56 AM