Sprint 700p MR Available

The SD card updater has been reposted to the Palm site - installation details can be found here. We are working to resolve the installation issue with the desktop updater and will make it available as soon as possible. We apologize for any inconvenience this may have caused.

Verizon Wireless users, we will make the 700p MR available as soon as we can.

Paul Loeffler - Palm, Inc.

Comments

[Andrew]

The touch tone sound is not just for those that do the MR - it is part of the native software that comes with the 755 device as well. It is doing it right out of the box.
I came to Palm from having a Bberry so that I could put all of my medical info on it.
The phone is semi-stable (I had a reset and ##377 said the reset was due to Date & Time - niiiiiice), but some of the little things like unprompted resets, BT issues (it is a "little" better than on the 700 I had pre and post MR), and the like make me thing long and hard about going back to a Bberry and just getting a little Zire to hold the medical stuff like I did before I sold my T3.
I don't know what the problem is - whoever is working in the telephony dept at Palm needs a refresher in coding or something. As a Palm itself it works - when you start asking it to be a phone it can't handle it.

[Larry Williams]

Too late. Just got the Blackberry 8830 with Verizon. Bluetooth works every time. No hangs, ever. Amazing. I do miss the Palm platform but will never go back.

Palm, I am so angry at you guys for what you have done. My wife wants the 700P but I don't think I can do that to her. I just don't know.

[ryan]

WAHOO!!! BLAZER now launches instantly, BLUETOOTH is working, AND the phone noise is gone, even when the silent switch is toggled to OFF.

GREAT JOB PALM!
I always new there was a good reason why i am, and always will be with sprint. The MR is another BONUS.

I now have the PERFECT phone! Thanks again palm!

[Sean McKay]

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Do you really want to hear a day by day account of Palm and Verizon debugging the MR and coordinating the release of information with marketing and support?
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Jim,

In a word?

Yes.

[TBolt]

Verizon can keep rejecting the MR as long as they need to. They might actually be preventing a headache rather than helping to create a bigger headache for me.

I hope the Sprint users are doing okay with the new MR.

[bob]

Jim

Any update would be better than the silence that has been occurring. A day-by-day would be great.

[cp]

I don't know who to be angry at Palm, Verizon or myself. My phone has gotten so bad that I just can't rely on it. I spend too much time all the time waiting for it to wake up. The 5 minute resets can be excrutiating. everybody blames everyone else and I don't know where to turn. I've been loyal to Palm for 10 years but I think the handwriting is on the wall.....

[Merlyn 3D]

======================================
-------------------------------------
Do you really want to hear a day by day account of Palm and Verizon debugging the MR and coordinating the release of information with marketing and support?
-------------------------------------

Jim,

In a word?

======================================

Isn't that the point of a blog? Most blogs I know update on a daily basis.

[h]

why won't you comment on the other carriers needing the mr? you know altell users have the same problems with bluetooth etc. do you just not care about your customers?

[Scott]

Did the MR yesterday and seemed to have gained a little additional speed when switching apps; no problems yet though time will tell.
The way Palm has handled this update has been unimpressive to say the least and my first Palm phone is likely my last.

[VZW Treo 700P]

Verizon MR Please. The Sprint MR seems to have sucess, so now can we have ours? Yesterday my bluetooth turned itself off and my battery completely drained in 4 hours of standby. MR PLEASE!!!!!

[John Smith]

I just installed the update for the second time. The first time destroyed my phone and palm sent me a replacement. When the replacement arrived it did not work so palm had to send me a replacement for the replacement. Now after reading several comments I thought I would install the update again. Everything went smooth except for everything is now blurry on my treo. Is this something that is going to be fixed or did I spend a lot of money on a second rate device? Please let us know, if it is not going to be fixed I am returning this treo to Sprint and getting another phone.

[dj disturbed]

Cool...but did you fix the issues that ALOT of us were having after we installed the original MR (for those of us who got it to work the first time around). or is it the same buggy MR that was released just in a form that wont brick you palm? My 700p worked better befor the MR... not it frezzes up all the time and I dont know if i missed a call or not. B4 the MR is was just a little slow between apps and that was my only real issue. Now it freezes up Exp when waking up from "sleep"

[Ackera]

How pathetic.

Friday at 6pm marks the beginning of the next generation in wireless phone technology and us Verizon users are still waiting/begging/groveling for a lousy update that makes our non-breakthrough, old/dated phone simply usable.

Palm, do you still have techs and PR people still working there? Paul Loeffler, are you still there? What is going on? What's the update? I can't believe I invested $400 into Palm as a company -- you've completely let me down more than any other company -- ever.

As a Mac user, once I see the iPhone I will need it at any expense. Palm, you have 22 hours to change my mind. (Or, by the time your blog moderator reviews/posts this, it'll be Saturday anyway.)

[Adam]

Any word on a fix for the MR as far as the unwanted tones are concerned??

[Paul Loeffler - Palm, Inc.]

Re: http://blog.palm.com/palm/2007/06/sprint-700p-mr-.html#comment-73457884

Keith,

There are no significant differences with regard to issues addressed.

[Paul Loeffler - Palm, Inc.]

A few people have asked if there is a difference between the first and second Sprint MR...

The Sprint MR software itself was not changed from what was originally posted. The SD card installer was not modified either as our additional testing concluded that it was working as expected. We are still investigating the reported issues with the desktop-based installer.

[Paul Loeffler - Palm, Inc.]

Re: http://blog.palm.com/palm/2007/06/sprint-700p-mr-.html#comment-73465844

There is no reason to reinstall the MR for Sprint if you’ve already successfully loaded it. The DTMF tone issue has been logged

[Paul Loeffler - Palm, Inc.]

Re:
http://blog.palm.com/palm/2007/06/sprint-700p-mr-.html#comment-73845988

The security patch for the Treo 700p is included in the MR.

[Francis]

How about the blurry/yellowish text - did you log that in your notes?

[Scott]

I had the first Palm Pilot, then a IIIc, then the m515 (which I still have). I purchased the Treo 700p thinking it would be as good as the earlier devices. Man, was I wrong. Between the up to three minute SMS message lag, the fact that the phone likes to randomly reset itself while using Palm's own apps on the thing, if you turn Bluetooth off and back on again you have to reset the phone (and become eligible for Social Security in the process because it takes so damn long), then delete the paired devices and re-add them. Oh, and let's not forget that you can see the little BT headset icon, but the phone doesn't route audio from a call to the headset, so if you get a phone call you have to hold the phone to your ear anyway or explain to the caller that you need to call them back because your sucky Treo 700's buetooth implementation is hopeless and then go through the whole reset and re-pair ordeal.

This phone, frankly, is a pile of garbage. My m515 performs better than this thing. I like how Paul commented to the various Sprint questions, but us Verizon users are out in the cold. And from what I can tell the 755p is really just a 700 with no antenna.

Thanks, Palm, for turning into just yet another company that is more interested in making its investors happy more so than its customers.

Blackberry, here I come and quite probably to a different carrier as well, since I really dislike being a mushroom in the Verizon/Palm world, in that we're being kept in the dark and fed a load of crap.

OK Palm it's JULY now - not April, not May 28th, not June... where is the Verizon MR??? Is this some kind of practical joke and I'm the only one who doesn't know what's going on? It has to be, becuase I can't imagine any company doing this to its customers otherwise!

[Steve Berman]

Can we have a bata release for Verizon MR 700p? Please!

[wilson]

I love my new iPhone. Later on Palm. Thanks for nothing this past year on the 700p.

[herman]

i can't believe that you guys released the 700p. between the constant resets. everytime i get a text message. and the bluetooth not working this phone is a pain to deal with. you deserve a class action suit over this phone. i am so dissapointed that you say an update is not needed with alltel. that shows a total disrespect for alltel customers that have purchased a phone. you should just say you don't care. that would be the truth.